AppointmentPlus India Hiring Technical Support Executive with 2+ Years of Experience
The Technical Support Rep position is a key position in ensuring our clients are happy and that our churn stays low. In this position, you- ll take incoming support calls, answer support tickets and assist with chat. You- ll be expected to interact with clients in a professional, friendly, empathetic and helpful manner. We are proud of our high customer satisfaction ratings and we- d like you to help us to get them even higher!
RESPONSIBILITIES
Respond to calls, tickets or chats in an urgent, timely manner.
Troubleshoot client issues.
Follow-up with clients on open issues.
Keep excellent records of all interactions with clients in our support software application (Zendesk).
Show initiative in learning the AppointmentPlus software.
REQUIREMENTS
Minimum 2-years of technical support experience
Ability to speak English in a clear, understandable manner (you- ll be dealing mostly with US-based clients).
Excellent English grammar skills.
Strong people skills.
Solid technical acumen.
Ability to stay calm under pressure.
Ability to work US Pacific Time hours.
Ability to be on-call after-hours at times.
RESPONSIBILITIES
Respond to calls, tickets or chats in an urgent, timely manner.
Troubleshoot client issues.
Follow-up with clients on open issues.
Keep excellent records of all interactions with clients in our support software application (Zendesk).
Show initiative in learning the AppointmentPlus software.
REQUIREMENTS
Minimum 2-years of technical support experience
Ability to speak English in a clear, understandable manner (you- ll be dealing mostly with US-based clients).
Excellent English grammar skills.
Strong people skills.
Solid technical acumen.
Ability to stay calm under pressure.
Ability to work US Pacific Time hours.
Ability to be on-call after-hours at times.
Email your Resumes to : offcampusjobs.in@gmail.com